Prices

6 personas

$250
por persona

$1500 total

5 personas

$260
por persona

$1300 total

4 personas

$280
por persona

$1120 total

3 personas

$300
por persona

$900 total

2 personas

$320
por persona

$640 total

* Prices are in MXN and include 60 minutes of play in the Enigma Room® of your choice, All prices are plus VAT, The invoice is requested on the day of the event, A deposit must be covered at the time of booking (Stripe) The rest is paid at each branch before entering the Enigma Room®. We accept cash, MasterCard and Visa Credit / Debit Cards. Enigma Rooms® is a live event so it is essential to arrive 10 minutes before your reservation.

FAQS

  • What exactly is an escape room?

    An escape room, also known as an escape game, is a game in which a team of players cooperatively discover clues, solve puzzles, and accomplish tasks in one or more rooms in order to progress and accomplish a specific goal in a limited amount of time.

  • What do I need to participate?

    Most of the experiences DO NOT REQUIRE: Reservations, previous knowledge, specific clothing, being of legal age.

    However we recommend:

    • Check the rules posted on this website for each experience.
    • Reserve a schedule as it is subject to availability and sudden scheduling changes.
    • Children under 11 years old must be accompanied by an adult.
    • Read the terms and conditions as well as the privacy notice carefully.
  • Prices and schedules

    Prices depend on the number of people in the team, place, date and time of your visit.
    For more information click on the button: BOOK NOW, The system will show you the available schedules with the parameters of your choice.
    NO NEED TO BOOK!
    However, it is HIGHLY RECOMMENDED as the experiences are subject to availability and sudden scheduling changes.
    The prices indicated are in MXN and include a maximum of 60 minutes of play in the Enigma Room® of your choice. All prices are plus VAT, if an invoice is required. The invoice must be requested on the day of the event, being only billable in the month in which the sales ticket is generated.

  • Can more people enter than the established limit?

    Each game is designed for a maximum recommended number of people, so violating this rule makes your experience lose meaning.

    Due to Civil Protection measures and game dynamics, IT IS NOT RECOMMENDED FOR ANY REASON to enter more participants than those established in the rules of each game.

    We recommend dividing your group into different times to ensure you have an optimal experience.

    If you decide to enter with a larger group than what is established, you must do so at your own risk, since this decision can lead to discomfort, game failures, risks to the health of the participants, among other factors.

    WE ARE NOT RESPONSIBLE in case of failures, or accidents.

  • How to book?

    Booking is very easy! Reservations are ONLINE, you just have to click the BOOK NOW button and follow the steps.
    In this section you will find the option to choose the number of participants, date and time available. After choosing the schedule that best suits you, fill in your details.
    Once your reservation is completed, you will receive a confirmation email with all the details of your reservation. Please verify that the data is correct.
    If you still cannot book, request personal assistance by phone.

  • Cancellations modifications or delays

    In order to make any type of modification or cancellation to the services provided by “Enigma Rooms”, it must be done at least twenty-four (24) hours in advance of the start time of the game provided by “Enigma Rooms”. Thus, "Enigma Rooms" will not make any kind of refund and / or refund in case the reservation is canceled to participate in the games offered by "Enigma Rooms" with less than twenty-four (24) hours. Likewise, "Enigma Rooms" will not make any type of return and / or refund in the event that "Users" do not show up at the "Enigma Rooms" facilities where the contracted service is provided.
    The only valid and acceptable ways for "Enigma Rooms" to make the modifications and / or cancellations that the "Users" deem pertinent are by telephone, by email or directly from the confirmation email that was received at the time of make the reservation (Click on the button "View / change reservation" → "Cancel Reservation").
    We recommend that our clients arrive 15 minutes in advance since the minutes of delay will be subtracted from their time in the room.

  • Locations, business hours, contact information

    Location Mérida: Av Villas la Hacienda #291B x 42 y 44, Benito Juárez Norte, Entre la glorieta del Pocito y Prol. Montejo.
    999-4819770
    merida@enigmarooms.com.mx

SPECIAL EVENTS

Corporate events, birthdays, engagements, activations, bachelor parties...

WE DO EVERYTHING! DO NOT HESITATE TO ASK.

BOOK NOW

Mérida

location Mérida: Av Villas la Hacienda #291B x 42 y 44, Benito Juárez Norte, Entre la glorieta del Pocito y Prol. Montejo.
999-4819770

NOTICE OF PRIVACY

PRIVACY NOTICE ENIGMA ROOMS, S.A. DE C.V. (ENIGMA ROOMS)

RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA

Enigma Rooms, S.A. de C.V., with address at Colima 385-6, Colonia Roma Norte, Cuauhtémoc Delegation, C.P. 06700, Mexico City, is a company committed to protecting your privacy. Our Data Protection Officer is the Department of Personal Data and is located at the same address, you can contact him by email: victor@enigmarooms.mx

PERSONAL INFORMATION

For the purposes indicated in this Privacy Notice, ENIGMA ROOMS may collect your personal data in various ways: when the information is provided directly by you; when you visit the ENIGMA ROOMS internet sites; when you use the services offered by ENIGMA ROOMS online and when we obtain information through means other than those indicated above and that are permitted by applicable laws.

The personal data obtained by the aforementioned means are:

PURPOSE AND PROCESSING OF PERSONAL DATA

The Personal Data in possession of Enigma Rooms, S.A. de C.V. will be used to:

SENSITIVE DATA

Enigma Rooms, S.A. de C.V. will collect and process certain sensitive data. Sensitive personal data will be those related to the financial information of ENIGMA ROOMS clients. Enigma Rooms, S.A. de C.V. undertakes that sensitive personal data will be treated with strict security and confidentiality.

TRANSFER

ENIGMA ROOMS, can transfer the personal data in its possession to companies belonging to the same corporate group. Likewise, you can transfer personal data to third parties subcontracted or related to the provision of services, for marketing purposes or market research.

LIMITATION OF USE AND DISCLOSURE OF PERSONAL DATA

To limit the use of your personal data, please send an email to victor@enigmarooms.mx or written notification to Colima 385-6, Colonia Roma Norte, Cuauhtémoc Delegation, C.P. 06700, Mexico City addressed to the Department of Personal Data in which the limitation to the use of your desired data is indicated.

MEANS TO EXERCISE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

To have access to the personal data that ENIGMA ROOMS possesses, as well as to rectify them in case they are inaccurate or incomplete, or to cancel or oppose their treatment for certain purposes, please submit a written request addressed to our Department of Personal Data at victor@enigmarooms.mx or written notification to Colima 385-6, Colonia Roma Norte, Cuauhtémoc Delegation, CP 06700, Mexico City from Monday to Friday from 10:00 a.m. to 7:00 p.m., containing the following information:

Name of owner
Owner's address or email address to communicate response to request
Documents that prove identity or authorization to represent you in the application.
Description of personal data on which it is intended to exercise any ARCO right
Any other element that allows the location of personal data and attention to the request

MEANS TO REVOKE CONSENT

At any time you can revoke the consent granted to Enigma Rooms, S.A. de C.V. to process your personal data by sending a written request addressed to our Personal Data Department at victor@enigmarooms.mx or by sending a written notification to Colima 385-6, Colonia Roma Norte, Cuauhtémoc Delegation, C.P. 06700, Mexico City from Monday to Friday from 10:00 a.m. to 7:00 p.m. in which the data regarding which you revoke your consent is clearly detailed.

PERSONAL DATA OF MINORS AND PEOPLE WHO ARE IN A STATE OF INTERDICTION OR DISABILITY ESTABLISHED BY LAW

In the event that personal data of minors are used, people who are in a state of interdiction or disability established by law, the consent of the parents or guardians will be requested for the processing of said data. The exercise of the rights of Access, Rectification, Cancellation and Opposition can be carried out through the person who exercises parental authority, guardianship or representation of the incapacitated person. The processing of personal data of minors has the main purpose indicated as general purposes.

SECURITY MEASURES

Enigma Rooms, S.A. de C.V. recognizes the value of your personal data and has therefore implemented security measures that prevent its use for purposes other than those authorized as well as its alteration, loss, theft or access by third parties. The measures include the use of specialized computer programs, staff training and the adoption of internal data protection policies.

ENIGMA ROOMS undertakes to take the necessary measures to protect the information collected, using security technologies and control procedures in the access, use or disclosure of your personal information without authorization, for example, by storing the personal information provided on servers located in Centers. of Data that have limited access controls. For online transactions, we also use security technologies that protect personal information that is transmitted to us through various electronic means such as the use of a secure server under the Secure Socket Layer (SSL) protocol.

However, no security or data transmission system of which the company does not have absolute control and / or has dependence on the internet can guarantee that it is totally secure.

ELECTRONIC MEDIA AND COOKIES

In the event that you use electronic means in relation to your personal data, cookies will be generated in order to provide you with a better service.

Cookies are small pieces of information that are sent by the website to your browser.

Cookies are stored on your computer's hard drive and are used to determine your preferences when connecting to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site we require that the client have cookies enabled since some of the functionalities require them to work. Cookies allow us: a) to recognize you when you enter our sites and offer you a personalized experience, b) to know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when entering the home page of our site, in such a way that we know what type of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful to us to improve content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid displaying it again, if they have. The "help" button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features that we offer, so we recommend that you leave them enabled.

I grant my consent for my personal data to be processed by Enigma Rooms, S.A. de C.V. de C.V. in accordance with this privacy notice, which I have read and understand. Otherwise, I will inform you by sending an email to victor@enigmarooms.mx or written notification to Colima 385-6, Colonia Roma Norte, Cuauhtémoc Delegation, C.P. 06700, Mexico City addressed to the Department of Personal Data.

NOTICE OF CHANGES TO THE PRIVACY NOTICE

This Privacy Notice may be modified at any time to comply with legislative, jurisprudential updates, internal policies, new requirements for the provision of services by Enigma Rooms, S.A. de C.V. or any other cause. In this case, the modifications will be available on our website www.enigmarooms.com.mx.
Therefore, we suggest you periodically visit this privacy statement

TERMS AND CONDITIONS

This document establishes the terms and conditions by which Enigma Rooms, S.A. de C.V. ("Enigma Rooms") provides the contracted services and allows access to its facilities to receive the contracted service, as well as allows access and use of its Internet site www.enigmarooms.com.mx ("Site") to the entire public interested in it ("Users") and establishes the policies and rules on which the service is provided. Hereinafter the "Terms and Conditions".

USE OF THE WWW.ENIGMAROOMS.COM.MX SITE

The visit and / or use made by any "User" of the "Site" implies acceptance of the Terms and Conditions set forth herein, so you should read this document in its entirety. If you do not agree with the Terms and Conditions, you will not be able to enter the "Site" nor will you receive any service from "Enigma Rooms".

In order to have access to the services offered through our "Site", it must be confirmed that it has been read, known and that you agree to the Terms and Conditions by clicking "Accept", otherwise it will not be possible to continue doing use of the "Site" and no service may be provided.

"Enigma Rooms" reserves the right to modify the Terms and Conditions at any time, totally or partially, so we suggest you periodically review the "Site" in order to know the current Terms and Conditions.

Users

The "Users" when having access and use of the "Site" can adopt various roles, whether they only visit the "Site" without making the purchase of the services offered or making the purchase for themselves or for third parties on their behalf and / or with their due authorization, in this case the parents or guardians enter in the case of minors, interested parties, etc.

Purpose of use of the "Site"

The use of the "Site" is exclusively for the "Users" to consult and obtain the information that appears on it in order to contract the services provided by "Enigma Rooms". The "Site" is for personal and non-commercial use. The "Users" may receive information and reserve and contract the services provided by "Enigma Rooms" through the "Site". Once the information has been entered by the "Users" into the system used by "Enigma Rooms", said information forms part of the database owned by "Enigma Rooms". With the understanding that all personal information that is provided to us is subject to our Privacy Notice.

The "Site" may not be used differently, therefore it is forbidden to copy, display, forward, reproduce, reuse, sell, transmit, distribute, download, license, modify, publish or use in any other way the texts, images , data, graphics, brands, logos, distinctive and trade names, screens, articles, user names, software contained or used on the "Site" and other materials and information that appear on the "Site" ("Content") for purposes public, commercial or for any other different from the one indicated above. The "Content" is the property of "Enigma Rooms" and its rights are protected by the Industrial Property Law and its Regulations, the Federal Copyright Law and its Regulations and by International Treaties, and whose infringement could lead to civil and criminal liability. In no case may it be construed that a license is granted regarding the "Content" or any intellectual property right, nor is it authorized to form any link or make references to the "Site".

Obligations of the Users

The "Users" when making use of the "Site" accept and agree to:

Any access to the "Site", download, copy, distribution, dissemination or any other use or possession of the Content of the "Site", other than that expressly allowed in this document, is prohibited. Including, without limitation, data processing, screen reading, use or application of any automated script, script, macro, program, application, software or any other similar device of a technical nature to extract, transform, copy, distribute, aggregate, cross-reference or manipulate the "Content" or any other information ation or data of the "Site" is strictly prohibited.

User Communication with Enigma Rooms

Any communication that "Users" send by email or by any other means to "Enigma Rooms" will be available to the latter. With the understanding that such communication will not be treated as confidential and that "Enigma Rooms" does not assume any obligation to disseminate, publish, reproduce or use or not use in any other way and for any purpose the communications sent by the "Users ", Thus remaining at the sole discretion of" Enigma Rooms "to make use or not of the aforementioned communications.

In the event that the "Users" send unsolicited communications or Proposals, the latter accepts that "Enigma Rooms" use the information contained in the communications or Proposals for any purpose, without the obligation to remunerate or compensate the "Users" for such use.

Compliance with terms and conditions and policies

The "Users" agree to comply with the terms, conditions and policies published by "Enigma Rooms" on the "Site", which will be applicable to the use made of it and to the information that is provided by the "Users" when entering the Site.

Reservation of rights

The Terms and Conditions do not grant the "Users" any right, they only grant permission to access and use the "Site" in accordance with what is stated in this document. "Enigma Rooms" reserves the right in its entire and absolute discretion to revoke, suspend and cancel access and / or use of the "Site" to any User who, in the opinion of "Enigma Rooms", breaches the Terms and Conditions. Said power may be exercised at any time and without the need for prior notice.

Resignation

The "Users" acknowledge that the use of the world-wide network known as the Internet as well as the access and use of websites carry an implicit risk coupled with the failures of the computer equipment, systems and networks themselves. However, that in "Enigma Rooms" we adopt measures and procedures to guarantee the security of our "Site" and of the information that is provided to us in this way, "Enigma Rooms" does not assume any responsibility for damages, direct or Indirect, derived from the fact that a third party not authorized by the "Users" can gain access to the personal information of the referred "Users". Also, "Enigma Rooms" does not give any guarantee that it will prevent such access.

The "Users" accept that their access and / or use of the "Site" is at their own risk and that in no case "Enigma Rooms" is responsible for any loss, damage and harm caused, directly or indirectly, by the referred use that the "Users" make of the "Site" and / or its "Content" or by their inability to use it, as well as the damage caused by downloading any audio file, data, images, materials, photographs, text, video, etc. of the "Site".

No warranty

"Enigma Rooms" does not guarantee that the "Site" will operate error-free and / or that its servers are free of computer viruses or other harmful content, devices or programs. The "Site", its "Content" and materials are provided "as is, where is" and "as and when available", without representations, warranties, or conditions, express or implied, of any kind regarding the "Site" and / or its "Content". "Enigma Rooms" does not offer any guarantee regarding the accuracy, reliability, integrity or updating of the "Content" of the "Site" and does not undertake to update it.

Limit of liability

"Enigma Rooms" will in no case be responsible for damages arising from the use of the "Site" and / or its "Content", including, without limitation, the loss of data, information or programs, damage to computers or networks , violation of privacy and similar rights, infringement of intellectual property rights as well as any other damage.

Site Availability

Notwithstanding that "Enigma Rooms" will make reasonable efforts so that the "Content" of the "Site" is available, which at no time will represent an obligation for "Enigma Rooms", "Enigma Rooms" may interrupt access to the "Site", or cancel access to its "Content" at any time, without prior notice or liability. "Enigma Rooms" will have the power to modify, correct, eliminate and, in general, make any changes to the "Content" of the "Site" that it deems appropriate. The "Users" acknowledge and accept that third parties may have access to the "Content" of the "Site" and that they may change or delete said "Content" without authorization from "Enigma Rooms", so that they accept that "Enigma Rooms" does not It has absolute control over said third parties and that in no case will it be responsible in the event that said changes affect the information of the "Users" in any way.

Proof

The records stored in Secure conditions by "Enigma Rooms" regarding the "Site" and / or its "Content" and access to them by "Users" are recognized and accepted by said "Users" as a means of proof of their conduct, communications and relations with the "Site" and its "Content".

Compensation

The "Users" will be responsible for indemnifying "Enigma Rooms" for the damages derived from their breach of the provisions of these Terms and Conditions.

Only agreement

These Terms and Conditions constitute the entire agreement between the "Users" and "Enigma Rooms" that governs the access and use of the "Site".

In the event that any part (s) of this document is determined to be invalid or unenforceable by the competent authority, then said part (s) must be deleted (s) from this document without affecting the validity or possibility of executing the parts. remaining.

Coin

The costs of the services offered on the "Site" are expressed in Mexican pesos (MXP) without prejudice to the fact that, in addition, they may be expressed in dollars of the United States of America.

Copyright and industrial property

All "Contents" of the "Site" are the property of "Enigma Rooms" and are registered under copyright. Enigma Rooms®, Enigma Box®, Stress Room®, are registered trademarks. All rights reserved.

Titles and headings

The titles and headings are included only for the ease in reading the Terms and Conditions but they should not alter in any way the interpretation of the same, and must be at all times as expressed in the text of this document.

Legislation

The "Users" agree to submit to the laws and competent courts in Mexico City, to settle any controversy with "Enigma Rooms", waiving any other jurisdiction that may correspond to them due to their present or future addresses, or for any other reason.

USE OF ENIGMA ROOMS SERVICES AND APPLICABLE POLICIES

Currency and inclusion

The costs and prices of the services offered on the "Site" are expressed in Mexican pesos (MXP) without prejudice to the fact that they may also be expressed in United States dollars. The payment of the established price will give rise to the "Users" to make use for 60 (sixty) minutes in the facilities of "Enigma Rooms" that is chosen from any of the escape rooms that are provided in said facilities

Deposit and payment method

To make use of the services provided by "Enigma Rooms", it is necessary to capture the details of a credit or debit card as a guarantee. No charge will be made at the time of booking.

The full amount of the service will be covered directly in the “Enigma Rooms” facilities where the reservation has been made before entering the selected Enigma Room®. "Enigma Rooms" accepts as valid forms of payment: Cash and Credit / Debit Cards MasterCard and Visa.

A cancellation charge of $ 700 (PESOS 00/100 M.N.) will be applied in cancellations made less than 24 hours in advance, or in case of no-show.

There is no cancellation charge for cancellations made 24 hours or more in advance.

The "Users" accept that in the event of disputing or not recognizing the cancellation charge, there will be a conventional penalty of $ 15,000 (one thousand PESOS 00/100 M.N.) in favor of "Enigma Rooms" charged to their card.

Anticipation

"Enigma Rooms" provides live entertainment, so it is essential to arrive 15 minutes in advance of the reserved and assigned time. In the event that the "Users" do not arrive at the facilities of "Enigma Rooms" with the anticipation indicated above, "Enigma Rooms" will not allow access to its facilities and will not be obliged to provide and / or provide the corresponding service. been hired, this without liability of any kind for "Enigma Rooms".

Cancellation policy

In order to make any type of modification or cancellation to the services provided by “Enigma Rooms”, it must be done at least twenty-four (24) hours in advance of the start time of the game provided by “Enigma Rooms”.

So "Enigma Rooms" will apply a cancellation fee of $ 700 (PESOS 00/100 M.N.) in cancellations made less than 24 hours in advance, or in case of no-show.

The only valid and acceptable ways for "Enigma Rooms" to make the modifications and / or cancellations that the "Users" deem pertinent are by telephone to the number published on the website of each branch.

Terms of use

To receive the contracted services and be able to enter the escape rooms offered by "Enigma Rooms" it is necessary that the "Users" strictly comply with the following conditions of use:

Limit of liability

"Enigma Rooms" will in no case be liable for damages arising from the use of its facilities and participation of "Users" in them and in the respective escape rooms, including, without limitation, loss of objects, damage of own goods, etc.

Legislation

The "Users" agree to submit to the laws and competent courts in Mexico City, to settle any controversy with "Enigma Rooms", waiving any other jurisdiction that may correspond to them due to their present or future addresses, or for any other reason.

Acceptance

By clicking on the acceptance box, it is understood that the "Users" fully accept the terms and conditions, policies and rules of use, releasing "Enigma Rooms" from any type of claim in this regard.

New protocols. Same fun

Your safety is our priority, that's why we implement strict sanitary measures so you can have a worry-free experience.

Continuous deep Cleaning

Deep sanitation with high level hospital grade virucidal disinfectant before and after each visit.

Private experiences

All experiences are private. You will NOT come across other clients during your visit.

No physical contact

We offer the option to book and pay from the website to avoid contact with the staff.

Social distancing

We block schedules between reservations to avoid crossing between clients. You will NOT come across any stranger during any process. Lobby will remain closed.

Reduced Capacity

We operate at a maximum capacity of 30%, we use time blocks between reservations for deep cleaning of each space.

Access control

We measure the temperature before entering the facilities. People with temperatures higher than 37ºC will be denied access with a minimum reschedule of 15 days. We have sanitizing mats at the entrance doors.

Mandatory Mask

We require the use of mandatory mask within the facilities. Our staff uses face shields and masks at all times.

Antibacterial gel and hand wash stations

We have antibacterial gel stations at each access and mandatory hand washing before each admission.